The Ghana Investment Fund for Electronic Communications (GIFEC) has organized a stakeholder engagement on 112 Emergency Call Center at Takoradi in the Western Region.
The stakeholder engagement was organized to sensitize the security agencies and other bodies in the region about the 112 Emergency Response System (ERS) which is intended to consolidate the emergency services in the country.
This stakeholder engagement organized by GIFEC was held in collaboration with the Sekondi Takoradi Metropolitan Assembly (S.T.M.A).
Addressing the gathering, Mr. Kwabena Owusu Akyeampong, Administrator of GIFEC explained that, the 112 Emergency Response System (ERS) is internationally approved by the International Telecommunications Union (ITU) for all emergency calls in Africa and Europe as part of the standardization process aimed at enhancing global response to emergencies.
He added that the 112 ERS seeks to establish a common point of contact that would receive and route calls to the appropriate security services for prompt response. He further urged the various security agencies to be more proactive during emergencies and also called on the assembly to be supportive to the center.
Mr. Akyeampong added that, GIFEC had already two stakeholder’s engagement in Ho and Tamale and the SIEGHARD TECH, the company contracted to set up the 112 call center was ready to start operations.
Nana Benneh a Director with SIEGUARD Tech Ghana Limited in his presentation demonstrated how the emergency call centre works and operates. He said the 112 is toll-free, which allows calls from any phone, including public phones and locked phones, which are programmed to do so by default.
He said the 112 ERS currently provides specialized computers that are able to record and display the telephone number of the caller through the Automatic Location Identification (ALI) platform.
He said calling the centre as a joke (prank calls) for a sigh of relief do not only waste the time of the worker at the centre but endanger the lives of citizens with genuine emergencies.
The National Response Number (112) established last year allows callers in distress to access any of the emergency services. It proved extremely useful during the period of the June 3rd Fire and Flood Disaster in 2015.