The Ghana investment Fund for Electronic Communications (GIFEC) has organized a four (4) day training programme for national service personnel as agents on how to manage the 112 Emergency Call Center in Accra.
The four (4) day training programme which was organized by GIFEC in collaboration with Office Muse saw one hundred and three (103) national service personnel trained in various skills on how to handle emergencies at the call center in Accra.
The facilitator of the programme Madam Clara Pinkrah charged them to be very focus and dedicated to their work as call agents. She urged them to be very effective and careful when communicating to clients especially during emergencies.
Madam Pinkrah was assisted by her colleague from Office Muse, Madam Abena Oye Gyampo. She advised the participants to be patient with clients since some may be impatient when they call and also took the participants through the process of how to handle clients complaints.
Courses undertaken by the participants included; Communications Skills, Telephone Etiquette and How to handle different types of customers. Others are Time Management, Stress Management, Conflicts Management and Personal Grooming.
A total of 103 national service personnel were trained.
The 112 Emergency Call Centers is a collaboration between the Ghana Investment Fund for Electronic Communications (GIFEC) and the Ministry of Communications and powered by SIEGHARD TECH Limited with the aim of bringing all the emergency agencies to use one call emergency number.