The Administrator of the Ghana Investment Fund for Electronic Communications, GIFEEC, Mr. Kofi Asante has emphasized on the need to have a very robust Emergency call centre platform to help strengthen operational activities as well as minimise technical challenges of the centres. He made this call when he paid a courtesy call on the Ghana National Fire Service at its Headquarters in Accra on Friday, May 5, 2017.
The visit form part of Mr. Kofi Asante’s strategy of engagement with the major stakeholders of GIFEC. The visit was among other things to discuss the operations activities of the five 112 Emergency call centres set up by GIFEC in Accra, Kumasi, Tarkoradi, Ho and Tamale. The objectives of these centres is to provide common platform for emergency calls for the various Security Services. The Administrator stressed on the need for all Security Services to support the 112 projects.
The Chief Fire Officer of the Ghana National Fire Service (GNFS), Dr. Albert Brown Gaisie, who welcomed them, said it was an honour to receive the Administrator as this will foster good collaboration and cordial working relationship among the two outfits.
The officer in charge of Information and Communication Technology of the GNFS Mr. Napoleon Nelson lamented on the need for the call center to work on the high level of Hold Time as most of the calls that are placed through the call centres are put on hold for several minutes before attendants receive and redirect the call to the appropriate Agency resulting slow response time.
In response, Hon. Kofi Asante said, GIFEC will soon engage ZTE Corporation to help implement a technology that will help transfer calls directly.
Officials from the Ghana Investment Fund for Electronic Communications (GIFEC) included the Director of Operations Mr. Osman Yahaya Zakaria and the Principal Programmes Manager, Mr. Michael Agyei Takyi.